Service Desk Engineers provide IT end-user support on various components of an IT environment, including expectations in dealing with any incidents or service requests and you will continuously better yourself and the face of the company. Deliver exceptional service to internal and external customers. Respond to modern technologies as well as Numata Standard Operating Procedures. Market Related
experience in an IT service desk or technical support role. ITIL Foundation and ServiceNow operating systems such configurations. Experience with remote desktop tools and IT service management software. Mentorship ABOUT US EXL is industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a our clients turn data into insights, streamline operations, improve customer experience, and transform their twenty years of experience in delivering business services, garnering stellar client references, and maintaining
Qualifications:
Skills and Attributes:
passionate about delivering exceptional customer service and technical support, this could be the perfect development, particularly in mastering online customer service systems. Availability : Ability to respond to after-hours
is seeking a dedicated and knowledgeable IT Service Desk Agent to join their dynamic team. As a leading solutions, they are committed to delivering top-notch service to our clients. If you have a strong technical communication skills, and a passion for customer service, we want to hear from you. Apply now to be a part line IT support • Logging of all Incidents and Service request according to ITIL standards • Follow up applications • 1-3 years of experience in a call desk environment/ user support • Previous experience
At Lancet Laboratories ( Electronic Laboratory Services Pty Ltd ) we recognise that results are achieved of a IT Service Desk Agent: Level 1. This position is based at Electronic Laboratory Services Pty Ltd tasks to determine workflow for the shift • Ensure the quality of service is of the highest standard at all
Our client is a leading international Internet Service Provider that offers amazing career opportunities
Role: We are seeking a driven and experienced Service Desk Team Leader to lead and inspire our team in for the smooth operation of the service desk, ensuring we meet all agreed-upon service level agreements (SLAs) and deliver a consistently high-quality service Team Leadership and Development: Provide strong strong leadership and direction to the service desk team, fostering a positive, collaborative, and high-performing and manage their output along with KPIS Service Desk Operations: Oversee the efficient and accurate logging
experience in an IT service desk or technical support role. ITIL Foundation and ServiceNow operating systems such configurations. Experience with remote desktop tools and IT service management software. Mentorship ABOUT US EXL is industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a our clients turn data into insights, streamline operations, improve customer experience, and transform their twenty years of experience in delivering business services, garnering stellar client references, and maintaining
Client: Our client is in search of a dynamic Service Desk Team Leader to ignite business growth and surpass and support to a team of service desk analysts and assist the Service Desk Manager in their responsibilities customer service. Endeavour to provide all customers with the best level of customer service and support support. Maximise productivity and improve service delivery to achieve and exceed SLAs, OLAs and KPI targets leadership, guidance and support to a team of service desk analysts; Develop and coach team members to