service, we want to hear from you. Apply now to be a part of their innovative and collaborative work environment Ensure all outstanding open tickets are closed in time • Managing all teams breaching tickets and escalate update calls logged during the call life-cycle • Work closely with resolver groups to ensure timely updates updates are sent to requestor • Logging of calls with outside suppliers / Business partners • Takes responsibility computer applications • 1-3 years of experience in a call desk environment/ user support • Previous experience
Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is Changes). Ensure that issues are resolved in a timely manner to meet defined SLA targets. Own and drive builds/moves/additions and change requests from time to time when appointed resources for this role are not (application support). Good understanding of call centre environments and equipment. Good understanding
you As a company, collaboration is a key central part of the business. In this hybrid role, you will collaborate Digital/Design space. Skills and Attributes: User-centred design experience Highly proficient in design and teams including product development and the contact centre. A flexible approach as you'll be required to work
looking for a Data Centre Service Delivery Manager to be based in Cape Town. The Data Centre Service Delivery and effective delivery of services within a Data Centre environment. The position involves overseeing the experience in service delivery management within a Data Centre / Telecommunications environment, with essentially role or equivalent. In-depth knowledge of Data Centre operations and technologies (Preferred). Excellence
Join their team of passionate professionals and be part of a culture that values innovation and drives results operations within their dynamic Shared Service Centre. Collaborate with a high-performing team to enhance this exciting opportunity Generate precise and timely client-facing quotations within the parameters and reporting tools; Detail-oriented with strong time management skills, capable of leading and working
individual to join their team as a Full-Time 2nd Line IT Support Person. As part of our dynamic team, you'll play party vendors for seamless integration Adherence to call logging processes and meeting SLAs Password resets Logging customer queries and updating tickets with SLA time Remote IT Maintenance and Scheduled Server maintenance
particularly those with inbound or outbound call centres. As a member of the Unified Comms Team you will
is currently looking for a Project Manager (Data Centre) to be based in Cape Town on a Fixed Term Contract Experience in leading teams. 3 years' Experience in Data Centre Construction – Essential. FIDIC, NEC3, JBCC and
overall scope of the project, and are completed on time. Required skills and experience BSc or BCom (Information with Finance master data objects (profit centre, cost centre, cost element, G/L account, asset master)
problems. It's important at this point to note that we call you “Software Engineers” and not “Developers”, “Programmers” help us Engineer a solution. You are part of the solution. Part of our world-class team. You'll engage interpersonal skills Able to work independently as well as part of a team Dynamic self-starter: highly motivated Hard working and keen to take on new challenges as part of the team that does so every day Candidates must