Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is Changes). Ensure that issues are resolved in a timely manner to meet defined SLA targets. Own and drive builds/moves/additions and change requests from time to time when appointed resources for this role are not (application support). Good understanding of call centre environments and equipment. Good understanding
performance result for any abnormalities, logging calls and following up with service providers and regions network faults according to Network Management Centre Fault Handling and Escalation Procedures within
looking for a Data Centre Service Delivery Manager to be based in Cape Town. The Data Centre Service Delivery and effective delivery of services within a Data Centre environment. The position involves overseeing the experience in service delivery management within a Data Centre / Telecommunications environment, with essentially role or equivalent. In-depth knowledge of Data Centre operations and technologies (Preferred). Excellence
to join their team as a Full-Time 2nd Line IT Support Person.
As part of our dynamic team, you vendors for seamless integration
particularly those with inbound or outbound call centres. As a member of the Unified Comms Team you will
line with agreed SLAs. You are the last port of call for the support team so your attitude towards tackling advance their skills. Managing the timely resolution of open calls and call actions across all customers. 60-minute lunch Working hours as such, due to the time difference in the US Salary: R45 000 - R65 000 DOE
defined standards. Objectives Logging and Managing Calls on Helpdesk Management System Microsoft Server OS 2016, maintaining and support Microsoft System Centre Configuration Manager (SCCM), Patch management
duties
enjoyed considerable success in Australia and other part About our client: Our client, established in the that can be shared with users. Handle customer calls, offering expert guidance and advice. Assist with