interfacing with: Passengers ○ Passengers who use the contact center are generally those who are not comfortable weekly processes as outlined in the Contact Centre Processes Use the Contact Centre Scripts to complete calls looking for: A minimum of 5 years experience in a contact center role Excellent written and verbal communication
g>IMPORTANT CONTACTS/LIAISES WIT
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Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery
through a variety of in and outbound customer contact channels. Responsible for staffing, budget management
standards. In addition, ensures optimal structuring of contact Centre support nationally for optimal blood collections
motivate acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders
departments. 1.4 Manage activities to ensure that the Contact Centre operating model improves the customer experience
Manages the Contact Centre business unit to ensure effective donor recruitment and customer service delivery
through a variety of in and outbound customer contact channels. Responsible for staffing, budget management
standards. In addition, ensures optimal structuring of contact Centre support nationally for optimal blood collections
motivate acceptance of the business plan for the Contact Centre. 1.3 Communicate the plan to stakeholders
departments. 1.4 Manage activities to ensure that the Contact Centre operating model improves the customer experience
Contact Centre NQF 4 or Generic Management NQF 4/5 - Learnership for Individuals with Disabilities
learnership opportunity.
Service Advisor duties
English Language.
previous owners details Assist with follow ups, contact clients to verify details, assist attorneys / clients
Ability to work both independently and in a team Admin orientated Attention to detail Deadline driven Customer
previous owners details Assist with follow ups, contact clients to verify details, assist attorneys / clients
Ability to work both independently and in a team Admin orientated Attention to detail Deadline driven Customer
preferred)
Contact Centre Manager Roodepoort
South African National Blood ServiceRoodepoort
Contact Centre Manager
South African National Blood ServiceRoodepoort
Contact Centre Nqf 4 Or Generic Management Nqf 4/5 - Learnership For Individuals With Disabilities
Durban
Service Advisor (northern Suburbs)
Cape Town City Centre
R 12 000 Monthly
Good computer (DMS) and admin skills
Fully bilingual (English & Afrikaans)
A stable work history
Reliable and contactable references
You will need
payslips or commission sheets
Astor
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Sandton
Monthly
Excellent interpersonal and admin skills.
Ability to work shifts.
A stable
stable work history.
Reliable and contactable references.
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Certificates (Matric or equal)
Astor
Clearances And Financial Administration Assistant
Pretor GroupCenturion
Financial Administration Assistant Centurion
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Swartland
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A stable work history
Contactable references
You will
yourself
Astor
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