2nd Line Support - South Africa
Job Summary:The IT Support Specialist will be responsible for providing comprehensive 1st and 2nd line technical support to our staff in our Cape Town office.This role involves both face-to-face and remote support across a Windows environment, handling a wide range of hardware and software issues.The candidate should have a strong understanding of Windows systems, Active Directory, networking, and basic cloud concepts which would be advantageous. Key Responsibilities:
User Support:Provide 1st and 2nd line support for all user IT issues, both face-to-face and via remote support tools. System Maintenance:Perform regular maintenance to ensure system availability and performance. Networking:Assist in maintaining and troubleshooting the organization's network systems. Active Directory:Administer user accounts, permissions, and group policies within Active Directory. Cloud Operations:Assist in the basic administration and maintenance of cloud services and assets.Training will be provided this is a hybrid environment. Hardware/Software Management:Install, configure, and update hardware and software as necessary. Issue Logging and Escalation:Log user issues and escalate to higher-level support or external vendors when necessary.Working from a helpdesk system. Documentation:Create and maintain documentation relating to support procedures and system configurations. Team Collaboration:Collaborate with other IT staff to manage the support ticket workload and resolve issues.Training and Development:Keep abreast of technological trends and developments.
User Support:Provide 1st and 2nd line support for all user IT issues, both face-to-face and via remote support tools. System Maintenance:Perform regular maintenance to ensure system availability and performance. Networking:Assist in maintaining and troubleshooting the organization's network systems. Active Directory:Administer user accounts, permissions, and group policies within Active Directory. Cloud Operations:Assist in the basic administration and maintenance of cloud services and assets.Training will be provided this is a hybrid environment. Hardware/Software Management:Install, configure, and update hardware and software as necessary. Issue Logging and Escalation:Log user issues and escalate to higher-level support or external vendors when necessary.Working from a helpdesk system. Documentation:Create and maintain documentation relating to support procedures and system configurations. Team Collaboration:Collaborate with other IT staff to manage the support ticket workload and resolve issues.Training and Development:Keep abreast of technological trends and developments.
Requirements:
- Minimum of 2-3 years of experience in a similar role.
- Strong knowledge of Windows Operating Systems and Office 365.
- Experience with Active Directory and Group Policy management.
- Understanding of networking concepts, including DNS, DHCP, VPN, LAN/WAN.
- Familiarity with basic cloud concepts and platforms like Azure.
- Excellent problem-solving and communication skills.
- Vendor certifications are advantageous.
- Experience in building and supporting Windows-based workstations windows 10 and Windows 11.
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