Debtors Administrator - Sandton
Wilderness
Purpose Statement To process debtor’s payments, general debtor administration and collection. Posting of the deposits cashbook including the reciprocal inter-company and internal receipting of accounts Key Accountabilities Process payments against debtors account both term and non-term Post receipts against outstanding invoices from debtors remittance advise using the following as control documents: Deposit slip Standard Bank Statements Payment notifications Where there are no remittances follow up deposits with consultants, banks etc. in order to complete all debtor postings. Reconcile differences between payment amount and invoice amount notifying the consultants / Agent of any short/over payment or query. Credit control Review the cash collection report as a working document. Follow up with short paid invoices still due and overdue. Obtain action plan to be taken to collect money timeously. If need be take own corrective action which may involve liaison with the Reservations Manager or ARM or the Supervisor. Review all long outstanding small debit balances or credit balances – investigate nature of balance and propose a solution to clear with Supervisor. Attend any debt collection review meetings. Bring any abnormalities or trends in payment patters to the attention of the Supervisor. Review bank charges deducted from payments received and take corrective action with Supervisor. Review credit card payments made, credit card charges and ROE used for conversions Follow up on payment due by debtors After sending out current statements make telephonic contact directly with term / non term debtor to follow up on payments due. Where telephonic contact may not be obtained ensure that email is used effectively. Follow up on any problems/queries Assist with report preparation on debtor’s status for management Write explanations for overdue amounts on report to be discussed with Supervisor. Respond to any queries or follow through with any instruction as determined at team meetings Provide feedback to consultants on account status including overdue terms, credit limits where applicable, queries, short and overpayments. Term debtors and Non term debtors Communicate query to consultant either telephonically or by e-mail Respond to queries from debtor, consultant or management Provide information on request and handle queries relating to AR Relationships and contracts with agents Where there are any issues which cannot be resolved in the AR team, contact the agent and build the relationship so that all issues can be resolved amicably In cases that warrant additional input contact Reservations Manager to discuss/take action . Ad Hoc Duties as requested by department management Knowledge, Skills, and Experience REQUIRED MIN.EDUCATION / TRAINING Matric with Accounting as a subject. A relevant tertiary qualification. Computer Literate ADDITIONAL EDUCATION/EXPERIENCE: Bookkeeping experience at the level of posting cashbooks, creating invoices and credit notes and creating and posting journal entries. REQUIRED MINIMUM WORK EXPERIENCE 3 years’ experience in debtor’s control/debtors clerical role. International Company experience/exposure PERSONAL ABILITIES Organised, methodical, accurate, and analytical. Good team player with the ability to interface with a variety of departments and people. Good telephone manner and skills. Attention to detail. Deadline and result orientated
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