Director Of Operations Johannesburg - Johannesburg
Business Capital Group
The Director of Operations main purpose is to organize and oversee the daily operations of our company. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people. The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. The ideal candidate must be competent and able to plan many different kinds of operational activities. He/She must be an excellent leader who can discover the most efficient ways to run the business. The goal is to safeguard and augment the efficiency of the company's operations to facilitate accelerating development and long-term success. 5-10 years proven experience as Senior Manager / Head of Department in Operations or equivalent position 10 years experience in Customer Service with a BPO or Contact Centre environment Bachelor's degree or equivalent and a postgrduate qualification Knowledge of industry's rules and guidelines In depth knowledge of diverse business functions and principles (e.g. Quality, Workforce Management, Supply Chain and Finance etc.) 5 years working knowledge of data analysis and performance/operation metrics
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