We currently have an opportunity for an Ecommerce Transport Ops Manager in the KZN region to manage the supply and performance of the transport to home delivery customers. SLA performance management: It will be the responsibility of the Ecom transport manager to ensure that Subbies perform and supply services in line with the business requirement of 98% Risk adherence management: It will be the responsibility of the Ecom transport manager to ensure that Subbies supply all risk-based documentation as per City Logistics requirements Risk adherence management: It will be the responsibility of the Ecom transport manager to ensure that Subbies apply to and adhere to all risk adherent processes in line with City Logistics requirements Operational Efficiency – It will be the responsibility of the Ecom transport manager to ensure that the following metrics are measured and managed (with relevant reporting supplied and managed accordingly First-time deliveries Redeliveries Drops per day Loading time Kilometres driven Transport billing check and LMS input management: It will be the responsibility of the Ecom transport manager to ensure rates are correctly captured into LMS and all reporting is provided pertaining to the buy and sell rates Postal code management It will be the responsibility of the Ecom transport manager to ensure that the postal codes are managed in LMS to ensure that only suitable areas are delivered to Shunting coordination – It will be the responsibility of the Ecom transport manager that orders are collected on time from the collection points In house management It will be the responsibility of the Ecom transport manager to ensure the onsite processes are adhered to by both customers and staff to ensure that deliveries are collected and executed accordingly Onroute adherence Responsible for adoption, conformance and completeness of all deliveries using the OnRoute system Measureables: Subbie performance 98% on time within deemed SLA On time and correct reporting 98% of weekly reports to be sent out On time collection from customers 98% of orders Respect and Care: Always show respect, care for and treat everyone fairly, put people first Integrity and Loyalty: Display loyalty, display integrity, do the right thing always Can Do: Must have a can-do attitude, believe in yourself, and live out our values always. Continuous Improvement: Must be dedicated to continuous improvement, be innovative and constantly learning to keep ahead. Logistics / Supply Chain Qualification would be advantageous Excellent elocution in English and presentation capabilities MS Office (Excel, Word, PowerPoint, Outlook) Operating computer systems Minimum Grade 12 Minimum 5 years' experience in management role / similar position Available to be called out at any hour of the day or night to assist with situations Able to build and maintain effective relationships with internal and external stakeholders Must have own motor vehicle Apply Now

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Ecommerce Transport Ops Manager - Durban

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