Operations Manager Johannesburg - Johannesburg
Bureau Veritas
Bureau Veritas Inspectorate Laboratories (part of the Bureau Veritas Group of Companies) is recruiting an Operations Manager who will be responsible for the management of the onsite Laboratories. The main focus of the Operations Manager is growth of the Operations, to develop and maintain the annual budget and to ensure that client needs are met according to their requirements. •Management of Resources Manage Staff recruitment, development and coaching Ensure equipment and consumables are managed and controlled according to the budget Generating of quotations and scoping of work •Financial management Develop and achieve annual budgets Monthly control goals and monthly P&L projection Manage sales, profit, costs and expenses to meet/exceed budgeted financial expectations •Goal setting and setting of KPI`s Develop and set out operational and productivity targets Set the Inlands operations business line strategy and objectives •Communication Facilitate the communication between employees and other departments/support functions such as IT, Finance, HR, Safety and Legal Initiate cross selling efforts amongst BV colleagues, internal sales between various commodity industries •Cooperate in high level decision making Planning, organizing, leading and control of all strategic plans •Risk management To minimize, monitor, and control the probability and/or impact of unfortunate events •Client relationship management Ensure customer claims and complaints are prevented and minimized Maintain and develop existing and new customers through planned individual account support and liaise with internal order processing staff Build and maintain long term relationships with clients and key decision makers Create and maintain relationships to large accounts by regular visits •Represent the policies, ethics, and culture of the company in a leadership role •Adhere to, and comply with, the Bureau Veritas Core Values, Code of Ethics and 3 Absolutes
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