Retail Sales Associate – Firgrove - Industry FMCG - - South Africa

Retail Sales Associate Firgrove - Industry FMCG

Salary R 15 000.00 pm

Working hours from Monday to Friday, 08:00 17:00

My client has a career opportunity for a self-motivated and customer service-oriented Sales Associate. You will supervise the operational and organizational standards of the store, monitoring inventory levels, improve customer satisfaction and meet monthly sales goals.

Responsibilities

Tracking online orders by ensuring stock leaving stores via online store is correctly invoiced and accurately packed.
Communicate expected delivery dates and follow up with customers to ensure content delivery.
Manage the day-to-day operations for the Store and Online
Assist with delivery routings for Online
Check and manage adequate stock levels for the store and Online.
Manage shop with all incoming calls and walk in customers
Assist with regular stock takes in store
Assist when required with processing and track online orders from back end to automatic sales order to invoice.
Ensure all orders are packed timeously.
Ensure paperwork is completed correctly
Follow up immediately on customer queries and complaints, resolve through excellent customer service.
Consistently meet the stores sales goals
Assess customer needs and provide assistance and information on product features
Assist all customers in the store and answer their queries
Achieve stores sales targets on a monthly, quarterly and yearly basis
Ensure stock is presentable, within consumable dates and the store is clean and presentable at all times
Remain knowledgeable on products offered and discuss available options
Process point of sale purchases
Handle return of products
Comply with inventory control procedures
Suggest ways to improve sales (e.g. planning marketing activities, changing store designs etc)

Requirements & Character profile

Proven retail experience
Minimum Matric with mathematics
Hands on experience with point of sale would be advantageous
Familiar with inventory procedures and stock take
Computer literate (MS Word, Excel, Outlook)
Positive and enthusiastic with a pleasant, calm and professional disposition
Excellent communications and interpersonal skills
Friendly and energetic personality with customer service focus
Ability to perform under pressure and address customer complaints in a timely manner
Ability to work independently and within a team

Application Process: Suitable Candidates to submit CV and a recent photograph. If not contacted within 2 weeks, consider application unsuccessful.

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