The basic duties include, but are not limited to, the following:

Ensure the daily operations within the department.
Manage, direct and monitor the performance of the returns and technical team.
Maintain and improve the returns process to produce smooth and efficient system and delivery solutions.
Effective liaison, support and assistance to various departments.
Reporting on a monthly basis or as otherwise required.
Manage overall inventory of return stock/stock control.
Ensure all call out forms are completed correctly and keep a detailed record.
Assist the technical team with technical reports and customer service.
Adhere to SLA’s.
Training and mentoring of staff.