- Field service perform above tasks on site at customers as required, both on surface and possibly underground at mines.
- Respond and attend promptly to equipment breakdowns at customer sites.
- Carrying out service and repairs on mechanical, electrical and hydraulic components Solve complex equipment-related issues including diagnostic fault finding.
- Commissioning of new or refurbished equipment at customers.
- Provide training on supplied equipment either on site or at the workshop premises.
- Assemble new equipment according to manuals and instructions.
- Execute service agreement duties (or signs) with customers for maintenance or inspection of their equipment.
- Receive equipment at premises and perform issued work instructions.
- Conduct and compile audits and inspections on customer equipment.
- Perform maintenance, diagnostics, repairs and troubleshooting on customer equipment at SITE/Workshop
- Assist with spare parts and workshop job quotations.
- Assist with equipment and spare parts deliveries to customers and suppliers.
- Promote products and services to customers in support of sales personnel.
- Working safely and adhere to applicable policies, procedures and standards.
- Provide technical support at Company exhibitions, open days and other customer focused marketing activities.
- Actively participate in ongoing product development and improvement.
- Overtime work to attend to customer breakdowns may be required.
- Shift work is not generally required.
- Ensure the workshop is kept clean, tidy and neatly organized.
- Communicate effectively and timeously with Company co-workers and management on the frequent channels used such as email, WhatsApp, etc.
Qualifications & Skills:-Grade 12.
- Mechanical, heavy diesel, electrical or hydraulic trade
qualifications or similar.
- At least 5 years in a similar equipment mechanical Service
Technician role.
- Preferably extensive experience in the repair maintenance of
hydraulic hammers, pedestal
booms,
excavators,
hydraulic
power packs and
rock drills.
- Understand and follow hydraulic and electrical schematics.
- Good mechanical ability.
- Superior analytical and problem-solving skills.
- Excellent customer service skills.
- Good communications skills both verbal and written.
- Work well independently as well as within a team as
circumstances dictate.
- Motivated to learn more and possibly pursue further
qualifications.
- Valid drivers license.
- Physically fit to work on heavy equipment and in possibly
demanding environments.
- Comfortable to visit underground work sites.
- Computer literate.
- Preferably your own tools.
- The right to legally work in South Africa
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