Tenant Liaison Officer - Internship 24 months - Cape Town City Centre
TENANT LIAISON OFFICER INTERNSHIP- CAPE TOWN (24 MONTH CONTRACT)
(SHRA Supported Young Graduate Programme)
Role Purpose:
To assist and aid with the management of the building complex, including management of relationships with tenants, rental collection, leasing of units and maintenance.
Minimum Requirements:
Grade 12
Relevant qualification in built environment, i.e. building/property management
Administration experience
Computer literacy is essential.
Key Performance Areas:
Marketing
Engage in marketing activities by participating in formal and informal networking activities
Ensure that signage on site is visible
Furnish prospective tenants with product service offerings and required documentation criteria (product and services brochures/pamphlets)
Pre-take on assessment
Assist new applicants in completing forms and documentation
Receive, sort and review application forms from prospective tenants
Assess whether pre-qualification criteria are met and source additional information if required.
Complete credit checks and rate applications that have been through credit vetting process
Call qualifying tenants and advise that their application has been approved
Call non- qualifying tenants and advise that their application has not been approved.
Take on, handover and record keeping
Assist with the leasing process
Input leasing data onto the Novtel system
Scan and upload all documentation to Shared drive and Novtel Relations
Sort hardcopy files in the office
Sort softcopy files on the Shared drive
Accounts
Assist tenants with rental account queries.
Debt Collection
Assist with the rental collection process through:
- Distributing rental statements
- Following up on tenants that are in arrears
- Distributing arrears letters and final notices
Implementing credit control procedures through:
- Calling of tenants who have not paid by the 6th of each month
- Visiting tenants who are more than 1 month in arrears
Inspecting all arrear rental units weekly to ensure tenants have not absconded.
Tenant relationships / Lease Management
Attending to tenant queries and complaints
Enforcing house rules
Deal with complaints between parties and facilitate an amicable resolution
Issuing notice letters and warnings
Conducting tenant occupancy audits
Network and establish contacts with social workers and welfare agencies, for use by tenants.
Maintenance Queries
Assist tenants with maintenance complaints
Log maintenance calls and or walk in queries
Use the property management system to control maintenance management
Office Administration
Basic office administration as required by the manager.
Welfare Advise and Support
- Network and establish contacts with social workers and welfare agencies
ROLE REQUIREMENTS
GENERIC SKILLS:
Communication
Computer skills
Facilitation
Customer Service
Relationship Management
Teamwork
ATTRIBUTES
Emotional control
Persuasion
Assertiveness
Interpersonal Skills
Attention to detail
Adaptability and Flexibility
Situational sensitivity
Undertakings:
Criminal / Credit Check
Salary: Stipend to be discussed during interview
Application Process:
Apply Now
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