UK Team Leader Market Related - South Africa
Careerbox
Purpose of the Role: The role is to support Customer Service Agents in delivering exceptional customer experience to their guests and to influence and drive operations at both a tactical and strategic level, by leading, performance managing, developing, and motivating agents. Competencies, Skills and Abilities: Must have a strong customer experience background. Must be keen on working for a new operation and help develop processes and best practices. Should be a people manager who can inspire people to succeed in the industry where there is constant change and an environment where that is process and customer experience driven. Able to confidently build strong relationships with all internal and external functions where necessary and provide value add solutions to our clients. Must be resilient and have the emotional intelligence to be able to handle team and customer emotions in a service industry where service interruption is common. 2 years Team Leader experience (Managing a team of more than 10) Computer literate (MS Office, Word, Excel, PowerPoint and Outlook) Excellent oral and written communication skills. Availability to work flexible shifts. Credit and Criminal Clear. Market Related
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