solutions Description Purpose: To lead the Data Centre Infrastructure and Cloud Computing Solutions team end-to-end solutions. These solutions include Data Centre Infrastructure design and build, Private, Public subject matter expertise, focusing on delivering Data Centre Infrastructure, Private, Public, and Hybrid Compute service management. Oversee the development of Data Centre Infrastructure and Cloud solutions by gathering Provide presales and technical leadership on Data Centre Infrastructure and Cloud modernization, showcasing
their clients' portfolios; · Managing the support Centre, in terms of monitoring inbound calls from participants relationship between Support Centre and administration teams to ensure effective contact centre performance to the increased knowledge of products; · Ensure that Support Centre provide quality customer service on every call; of all FSP queries; Experience: · 2 years call centre industry experience · Experience in a brokerage
their clients' portfolios; · Managing the support Centre, in terms of monitoring inbound calls from participants relationship between Support Centre and administration teams to ensure effective contact centre performance to the increased knowledge of products; · Ensure that Support Centre provide quality customer service on every call; of all FSP queries; Experience: · 2 years call centre industry experience · Experience in a brokerage
certifications, e.g. ITIL RD gateway Audio issues Absa applications (workspace) Other applications VPN certifications, e.g. ITIL RD gateway Audio issues Absa applications (workspace) Other applications VPN
company's cutting-edge products in the contact centre and customer experience vertical. Duties will include products or services. Experience in the contact centre and customer experience industry is highly desirable
provided by vendors. Providing support for contact centre operations. Qualifications A three year IT Diploma analogue, SIP, VoIP telephony systems and contact centres Good understanding of switching and routing functionality
product value and quality protecting resources like cash flow, assets, core competencies, morale, reputation
product value and quality protecting resources like cash flow, assets, core competencies, morale, reputation
literacy · Able to work Shifts · 12 months contact centre experience (Technical support experience will be
27001). Experience working with external data centres along with in-house server hosting. Knowledge and