technical background in our support centre to provide online and telephonic service and support to external successful candidate must be focused and equipped to provide an outstanding customer service experience. Duties Duties would include, but not limited to: Provide guidance, mentoring and feedback to Level 1/2 support representatives in a positive and constructive manner. Provide advanced troubleshooting to resolve any escalated Manage and meet defined SLAs for each request. Provide frequent updates on all outstanding incidents/service
PURPOSE OF THE JOB: Service Desk Engineers provide IT end-user support on various components of an IT are expected to be professional, helpful and to provide assistance with a sense of urgency, regardless as accurately as possible in our PSA Platform, providing complete resolution descriptions. Analyze issues a timely fashion. Provide support to clients on all supported applications. Provide regular updates to via regular time and ticket/ task time entries. Provide guidance and training to customer personnel, empowering
Helpdesk Technician, you will be responsible for providing technical support and assistance to end-users excellent customer service. Responsibilities: Provide technical support and assistance to end-users via timely and effective resolution of IT problems Provide excellent customer service and satisfaction Requirements environment Customer-oriented mindset and a desire to provide excellent support Relevant IT certifications Benefits Benefits RPO is a Specialist Recruitment Agency that provides candidates and clients with unique recruitment
Helpdesk Technician, you will be responsible for providing technical support and assistance to end-users excellent customer service. Responsibilities: Provide technical support and assistance to end-users via timely and effective resolution of IT problems Provide excellent customer service and satisfaction Requirements environment Customer-oriented mindset and a desire to provide excellent support Relevant IT certifications Benefits Benefits RPO is a Specialist Recruitment Agency that provides candidates and clients with unique recruitment
specialises in providing high-quality backend systems for Managed Services Providers (MSPs), Internet Internet Service Providers (ISPs), and Wireless Internet Service Providers (WISPs). Their comprehensive solutions (Fibre) at home or fibre in area as they will provide you with connectivity. They have a dynamic and hosted VoIP infrastructure, including hosted PBXs Provide rotation-based standby support, including after-hours decent fibre internet connection which will be provided but will need to be located in an FNO coverage
Degree in Information Systems or Computer Science Provide technical assistance to staff and customers on procedures and processes for computer maintenance Provide training and support to team members on the use 000 to R12 000 per Month Basicic Medical and Provident fund
Diploma in Information Systems or Computer Science Provide technical assistance to staff and customers on procedures and processes for computer maintenance Provide training and support to team members on the use 000 to R12 000 per Month Basic Medical aid and Provident Fund
join their company. Purpose Of The Position: Providing administrative support to the aftersales & receive prompt and effective support. This includes providing technical support, answering client questions analyse problems, identify the root cause, and provide appropriate solutions to clients' issues. Have understanding of the company's products and services to provide appropriate solutions to clients' problems. Knowledge customers in a professional and courteous manner and provide prompt and effective support. Knowledge of aftersales
required to guide customers through situations, providing customer satisfaction. This may often be under in-office and the other will be out in the field providing customer support. Must have senior certificate service desk, desktop support, network support, etc. Provide expert support for Microsoft Office Suite and other and ensure equipment is properly configured. Provide IT support for customers in the field. Serve as requests, including hardware and software issues. Provide guidance and resolutions to IT-related inquiries
The ideal candidate will be responsible for providing technical assistance and support related to computer cloud services. They will troubleshoot issues, provide timely customer feedback, and support the development new systems and services. Key Responsibilities : Provide first-level contact and convey resolutions to customer problem-solving processes. Follow up with customers, provide feedback and see problems through to resolution plus. Must haves: Proven working experience in providing help desk support. Proficiency in Cloud services