COMMENCEMENT: As soon as possible ROLE: Application support for Application owners, including governance adherence Active Directory, VMWare. Provide VM0 Application support to all GROUP markets, globally. Ticket and change raised by users either telephonically or via email. Support Applications that cover a vast landscape - from Service Desk, hardware configuration and technical support. Fluent German-speaking, including Business reading
to join their technical support team. Key performance areas: Technical support primarily DF products, but scope of work will also include support on the entire basket of products available Development of equipment is used. Providing telephonic and online support to dealers and end users Training of dealers and
delivery model. Manual Functional Testing Phases Support Automation Testing Development Compile and/or Validate Coordination of test environments Defect Management. Support operational excellence goals through strong operations operations knowledge. Resolve escalated support topics as part of tier-2/3 DevOps role to ensure the highest Confluence, Jira, Jira Xray Log analysis End user support/ Incident-Problem management: ITSM Suite / BMC
monitor and observe software reliability in the supported environment Handing of incidents and changes in Development Life Cycle Managing projects / processes Support Product in an Agile approach by proactively managing in-line with the organisational Agile Working Model Supports the Product owner to shape the Product roadmap Ansible) Coordination between development and support environments ADVANTAGEOUS SKILLS: Knowledge of
develop and deploy SAC dashboards. 1st and 2nd level support for incidents (troubleshooting and resolving) for Proactively propose solutions to improve the support of (new) business processes. Action and coordinate required from time to time. Support with Go Live preparation and support during Go Live (could be on on weekends, late evenings) Coordinate and Support SAP Basis team with issues and during upgrades. Coordinate Coordinate with Application teams, interface partners, support teams and other module consultants. Monitoring
develop and deploy SAC dashboards. 1st and 2nd level support for incidents (troubleshooting and resolving) for Proactively propose solutions to improve the support of (new) business processes. Action and coordinate required from time to time. Support with Go Live preparation and support during Go Live (could be on on weekends, late evenings) Coordinate and Support SAP Basis team with issues and during upgrades. Coordinate Coordinate with Application teams, interface partners, support teams and other module consultants. Monitoring
stable and sustainable level of first level IT support Manage transformation within the IT Service Desk application owners to ensure accurate first level IT support is rendered isanqa isanqajobs Operationsengineer
high availability and reliability. · Support: Provide ongoing support, troubleshooting, and resolution of
foundation data, governance, and measurements. Support migration/transformation of existing BMW IT Service platform to ServiceNow platform. 2nd and 3rd level support for BMW ServiceNow ITSM Processes Creating and key topics included in the scope of services supported. Analyse KPIs to identify trends and areas requiring performance issues to ensure service standards. Supporting IT governance and audit requirements to maintain operational integrity. Providing different levels of support, managing incidents, and ensuring continuous operation
objects. Preparation of test cases and user manuals. Support experience S/4HANA Functional experience will be propose solutions to improve the support of (new) business processes Support the functional team with issues