The main purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and administrative functionalities Providing Desktop and Technical Support services Pr
Generative AI, Scripting in ServiceNow, Virtual Agent)
solve complex business problems and support call centre operations. This hybrid role offers the flexibility
Software migration and agent distribution
- Attendance in rolling on-call duty 24/7
- Investigating
Software migration and agent distribution
- Attendance in rolling on-call duty 24h/7
- Investigating
- Software migration and agent distribution - Attendance in rolling on-call duty 24h/7 - Investigating
Generative AI, Scripting in ServiceNow, Virtual Agent) - Alternatively, sound JavaScript development experience deploy solutions using agile methodologies - No on-call duty required at this point
Generative AI, Scripting in ServiceNow, Virtual Agent)
- Alternatively, sound JavaScript development
solutions using agile methodologies
- No on-call duty required at this point
- Software migration and agent distribution - Attendance in rolling on-call duty 24/7 - Investigating
ng a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix platforms as well as call centres and CEO’s Office.