Technical Support Manager to join our growing team in Randburg. As a Technical Support Manager you will be be responsible for leading and managing a team of technical support engineers, and ensuring the highest highest level of customer support. Manage and lead a team of technical support engineers Ensure the team provides field Proven experience in a technical support management role (minimum 5 years) Good understanding of Certified) will be advantageous CompTIA:A,N,S Relevant Management certification may be required Strong technical
migration/transformation of existing BMW IT Service Management processes and services from BMC Remedy platform integrity. Providing different levels of support, managing incidents, and ensuring continuous operation of suppliers, and users to maintain service quality and manage relationships. NB: By applying for this role, you Min. 6 years working experience in IT Service management. Team-Player (working in an international environment administering, and supporting large enterprise IT Service Management (ITSM) platforms and solutions like ServiceNow
2019, in order to implement Privileged Account Management (PAM) across GROUP IT, that deals exclusively applications. As part of the Privileged Account Management Infrastructure Rollout Team, you will work on into Privileged Access Management. Working with the Privileged Account Management Core Team in order to Field of Identity and Access Management and Privileged Account Management. Keep documentation up to date experience specifically with Privileged Access Management (PAM) solutions, such as CyberArk, BeyondTrust
highly skilled and experienced Security Operations Manager to oversee and enhance our security operations The successful candidate will be responsible for managing security personnel, developing security protocols organization. Leadership and Management: Proven leadership skills with experience in managing and motivating a diverse and emergency situations Risk Assessment and Management: Expertise in conducting security risk assessments policies, procedures, and incidents to staff, management, and external stakeholders. Experience in preparing
tagged with asset numbers; Assist with monitoring of UPSs and batteries through the management system; Ensure necessary voltage measuring for quality assurance; Assist with technical aspects related to network room according to acceptable electrical standards, and assist with inspections; Infrastructure support and maintenance order; Log calls where needed with Facilities Management to fix faulty infrastructure e.g. DB boards, involvement in the administration process of tasks; Assist with, and coordinate the UPSs call logging and
tagged with asset numbers; Assist with monitoring of UPSs and batteries through the management system; Ensure necessary voltage measuring for quality assurance; Assist with technical aspects related to network room according to acceptable electrical standards, and assist with inspections; Infrastructure support and maintenance order; Log calls where needed with Facilities Management to fix faulty infrastructure e.g. DB boards, involvement in the administration process of tasks; Assist with, and coordinate the UPSs call logging and
modules' cost centre, cost elements, internal orders, Asset accounting, and project system integration and integration handle all banking-related requirements and issues, Asset accounting, and project system integration. isanqa communication skills and management of senior business stakeholders' relationships Team management and delivery of thinking Business Process experience Management of work plans, time management and working to deadlines. Can
Cycle Managing projects / processes Support Product in an Agile approach by proactively managing assigned ArgoCD or Flux Expertise with Helm in deploying and managing applications on Kubernetes clusters Data modelling standby roster Incident Management (IM), Change Management (CM), Problem Management (PM) ITIL certification will be an advantage Assisting with the business cases Requirements management: Eliciting requirements between different technologies Assist with identification and management of risks
Translating and simplifying requirements. Requirements management and communication. Requirements analysis from execution of the technical implementation and go-live. Assist with compiling of user and operational manuals IM (Incident Management) tickets. Action and resolve CIM (Critical Incident Management) tickets as required depending on methodology followed. Assist with identification and management of risks. Security and Reliability Domain driven development Clean Code principles Managing and communicating issues Reporting – with attention
Professional Services or Distribution company is an asset Understanding of accounting business processes Ability