Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit
Introduction
Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit
assesses the quality of performance of contact center staff, monitors communications, and recommends
• Contact Center Quality Assurance: Assess the quality of performance of contact center staff who interact management
• Assist the queues as demanded in processing calls, chat, emails, and back-office workload when necessary
• >
• High school diploma with 1-2 years of Call Center Experience.
• Advance English level with
alert the supervisor of any trends in customer calls, complaints, or requests. Assist with all queries Minimum 3 years in an Internet Service provider call center environment. A strong understanding of Wireless
offer insight into the performance of the Contact Center. • Write SQL queries and procedures to pull data • Analyze customer touchpoints with the Contact Center • Identify trends and patterns in the customer behaviors • Make data backed recommendations on Contact Center programs • Manage cross-platform reporting and
infrastructure, ensuring seamless operations for our call center supporting English and Spanish customers. While troubleshoot IP PBX systems.
Manage extensions, call routing, voicemail, auto-attendants, and other PBX
infrastructure, ensuring seamless operations for our call center supporting English and Spanish customers. While troubleshoot IP PBX systems. Manage extensions, call routing, voicemail, auto-attendants, and other PBX
infrastructure, ensuring seamless operations for our call center supporting English and Spanish customers. While troubleshoot IP PBX systems.
Azure DevOps, Azure Monitor and Azure Security Center as well as 7 to 10 years of focussing on cloud
Key Performance Areas
Center of Excellence:
- Develop a business architecture
maintain and establish a Business Architecture Center of Excellence.
- Develop, implement, maintain
certification
- BACOE (Business Architecture center or excellence trained and certified)