requirements.
- Ability to create test cases
- Good self-management
- Deadline driven
regular updates on case flow and performance metrics
Incident Management: Efficiently handle
Partners): Monitor and manage all support cases logged to the vendor: Manage SLA's and capacity ensuring that technical resources to reduce the types of cases logged externally. Manage the resolution of escalated cases (vendor
development and validation of business cases for data management and regulatory initiatives within Global
system backups and data recovery in case of system failures. Managing and keeping track of IT inventory
Pre-Sales Analysis/ Product Support
Pre-Sales Analysis/ Product Support
met
savings o Solution design o Business case development o Managing projects to delivery 2 • General: o Interaction
system backups and data recovery in case of system failures. Managing and keeping track of IT inventory