industry; as an IT support, field support or desktop support technician Experience working in a service desk
industry; as an IT support, field support or desktop support technician Experience working in a service desk
tickets
of Confluence, Jira, Jira Xray Log analysis End user support/ Incident-Problem management: ITSM Suite /
Engineer to provide desk-side or remote end-user support and service request support. Support will
Market related for L2 certified desktop/infrastructure support technicians.
support within the server management, end user computing layer and support layer. Assist with escalations from
programming or modifications as needed. Provide end-user support and assistance, and administration of business
documentation, configuration, testing, and end user support. Participate in relevant implementations and
resolve problem tickets Experience with VIP and End-user support Experience with technical documentation and