users. Identify problems; log calls with Service Desk and escalate matters to senior Lead: Business Support
strong work ethic. Customer-Focused Attitude: Support Desk Educational Qualifications and Requirements: A high Awareness: Awareness of cyber security best practices to help end-users avoid common security threats and risks
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this via a customer dedicated Service Desk or the Shared Service Desks. The ideal candidate must have Matric/Grade
through the service desk. Manage incidents, problems, and changes through CRM (service desk tool) Provide hands
self-management and cross-functionality
Incident Management, Change Management, and Service Desk operations
and laymen terms) Experience working on support desk call logging systems, Excellent time management