Inbound Customer Services Jobs in Western Cape - Page 2
- Cape Town Region (180)
- South Africa (79)
- Western Cape (20)
- Bellville (8)
- Cape Town City Centre (7)
- Kloof Street (5)
- Pinelands (5)
- Durbanville (3)
- Somerset West (3)
- Stellenbosch (3)
IT / Computing / Software
- Datafin It Recruitment (37)
- Exl (27)
- Parvana (17)
- Believe Resourcing Pty Ltd (12)
- Job Crystal (12)
- E-merge It Recruitment (10)
- Top Recruitment (10)
- Pm Connection (8)
- Qe Services (6)
- Sabenza It Recruitment (6)
First Line Analyst Cape Town, South Africa
Profession Hub
Cape Town Region
From 300,000 to 378,000 (Ctc) - Yearly and resolve client incidents related to Q LINK services, ensure the progression and swift resolution of these incidents and deliver superior services in line with Service Level Agreements. Duties and Responsibilities: support. Monitor group mailboxes, ensuring all inbound incidents receive a response within SLA. Tracking ease. Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator to detail. Driven to deliver high levels of customer service. Flexible approach to working hours. Excellent
share this job on whatsappSales Consultant Cape Town
StartekCape Town Region
small and medium business. Proactive calling of customers to build loyalty and improve affinity towards portfolio of allocated customers and ensure planned regular contact with the customers. Adhere to planned calling cycles to ensure effective coverage of all customers. Meet and exceed set revenue targets by cross products and services in focus to the portfolio of customers. Ensure improvement of customers' experience Maximize relationship building opportunities with customers and improve the image of the segment our client
Network Engineer Cape Town
Datafin It RecruitmentCape Town Region
repeat business. ENVIRONMENT: A dynamic Internet Service & Network Specialist seeks the technical expertise maintenance of customer ICT networks as part of IT Managed Services offerings provided to customers. Support experience delivering Network Security Services in a customer environment. DUTIES: Implementation, maintenance clients and client end-users in support of the Service Delivery Manager and Network Security Technical escalated incidents, problems, and queries. Maintain service and quality levels according to of the company
1st Line Support Engineer Cape Town
Datafin It RecruitmentCape Town Region
Internet Service & Network Specialist. You will provide a single point of contact for customers to obtain support, be this via a customer dedicated Service Desk or the Shared Service Desks. The ideal candidate respond to and resolve / fulfil all incidents and service requests logged or managed through 2nd and 3rd communication with other parties. Regularly update all customers with progress-information and estimated times adverse situations. Be alerted to deteriorating customer-service within the environment and intervene directly
Support Specialist Pinelands
Metacom LtdPinelands
provide online and telephonic service and support to external customers and to assist internal business focused and equipped to provide an outstanding customer service experience. Duties would include, but not frequent updates on all outstanding incidents/service requests. Stay up to date on new solutions and the team. Analyze and respond appropriately to customer requests, complaints, queries, requirements. Identify document, and alert the supervisor of any trends in customer calls, complaints, or requests. Assist with all
Technical Support Specialist Cape Town
Viadex LtdCape Town Region
Management: Log, track, and manage incidents and service requests using the company's ticketing system. Ensure timely resolution of incidents within Service Level Agreements (SLAs). Escalate complex issues and rollout activities. Customer Service: Maintain a high level of customer satisfaction through effective Key Competencies Customer focused with a commitment to providing high quality service. Ability to manage environment. Proactive approach to supporting customers Adaptable and willing to learn new technologies
Crm - Platforms
ExlCape Town Region
365 for Sales, Customer Service, Marketing, Portals Professional expierence in customizing Dynamics 365 RESPONSIBILITIES Analysis and optimization of customer processes Advice on a CRM vision and roadmap based to the client's business strategy Advising the customer on possible uses of Dynamics 365 and the Power Presentation of the technical requirements to the customer Link between the department and the project/development industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a
Cape Town
ExlCape Town Region
365 for Sales, Customer Service, Marketing, Portals Professional expierence in customizing Dynamics 365 RESPONSIBILITIES Analysis and optimization of customer processes Advice on a CRM vision and roadmap based to the client's business strategy Advising the customer on possible uses of Dynamics 365 and the Power Presentation of the technical requirements to the customer Link between the department and the project/development industries such as insurance, banking and financial services, healthcare, retail and logistics. We bring a
Network Engineer Cape Town
Datafin It RecruitmentCape Town Region
business. ENVIRONMENT: ENSURE the maintenance of customer ICT networks while contributing to high-level join the Cape Town division of a dynamic Internet Service & Network Specialist. Support functions will experience delivering Network Security Services in a customer environment with strong communication skills clients and client end-users in support of the Service Delivery Manager and Network Security Technical escalated incidents, problems, and queries. Maintain service and quality levels according to of the company
Project Coordinator Pinelands
Metacom LtdPinelands
different service providers, via email and telephonically Place different types of orders with service providers project managers Facilitate meetings with different service providers to obtain updates and progress reports to create the ultimate customer experience by delivering optimal customer service Ability to work under
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