day time hours). We are seeking a qualified High Level Tier 2 Support Tech or newly minted Tier 3 technician The role of the Tier 2 Remote Helpdesk Technician/Level 2 Dispatch Consultant is to provide superb customer real-time or as close to real-time as possible. A Level II Dispatch Consultant installs, modifies, and makes software systems. A Tier 2 Remote Helpdesk Technician/Level 2 Dispatch Consultant will build and open support technical issue. A Tier 2 Remote Helpdesk Technician/Level 2 Dispatch Consultant will initiate troubleshooting
looking for a 3rd line Support Engineer with at least 3-4 years' experience in 3rd Line Support, to support technologies (Cloud & On Premise) as well as assist with troubleshooting 3rd party applications/systems pro-services team, to resolve complex issues as well as assist in project roll outs. Be willing to work according customers and be willing to go the extra mile. Assist with technical presales, design, and project planning
trends that could potentially impact the type, level or utilization of services provided. Establish and units. Ensure that the current and future Service Level Requirements (service warranty) of customers are (Service Level Agreement) and Service Level Requirements (SLR) documents. Negotiate and agree on levels of document these levels of service in SLAs. Negotiate and agree on OLAs (Operational Level Agreements) and underpin the SLAs with the customers of the service. Assist with the production and maintenance of an accurate
service and support to external customers and to assist internal business partners. The successful candidate to: Provide guidance, mentoring and feedback to Level 1/2 support representatives in a positive and constructive trends in customer calls, complaints, or requests. Assist with all queries that arise from other departments gathering information for statistical reports. Assist Supervisors with ad hoc tasks and projects. Investigate
post-processing software (e.g., TEMS, Nemo, Actix). 4.Performance Optimization: Experience in analysing with other engineers, technicians, and management. 4.Adaptability and Learning: Willingness to keep up
post-processing software (e.g., TEMS, Nemo, Actix). 4.Performance Optimization: Experience in analysing with other engineers, technicians, and management. 4.Adaptability and Learning: Willingness to keep up
and articulate updated account plans, to senior level executives, IT and Procurement Managers Perform Hardware, Printers, Meeting Hubs and Peripherals 3-4 Years quota carrying sales experience in Hardware
and articulate updated account plans, to senior level executives, IT and Procurement Managers Perform Hardware, Printers, Meeting Hubs and Peripherals 3-4 Years quota carrying sales experience in Hardware
/ Google / AWS, Kubernetes, Docker) Enterprise Level Logging (EG ELK Stack / AppInsights) DevOps mindset Design (DDD) Security OAuth / OIDC / Identity Server 4 SQL • Agile and scrum methodologies. • Knowledge and
and Experience: National Senior Certificate (NQF 4). Bachelors degree in computer science, information internal and external stakeholders at different levels in the business. An Important Announcement from