We are looking for a service deliver manager with ITIL that will play a critical role in managing and the delivery of services within DIGICITY. 1. Service Delivery Management - Oversee Service Delivery: Ensure Ensure that services are delivered to clients according to agreed-upon standards, timelines, and quality quality. - Service Level Agreements (SLAs): Monitor and manage SLAs to ensure compliance and address any issues primary point of contact for clients regarding service-related queries, concerns, and feedback. - Client
is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and functionalities Providing Desktop and Technical Support services Providing workstations related support for Absa Mapping network printers Service Delivery Working together as a team to reach department/team's goals by respecting each other. Working together as a team to improve service delivery Helpdesk Support Providing remote support Ticket Management System. Monitoring and delivering Service Desk outputs. Incident Management Assisting with
Partner with customers to define business needs and elicit business requirements Produce artifacts that accurately depict customer needs for product implementation such as business requirements and process flow diagrams Facilitate requirements and design discussions Provide research and analysis in
Senior Project Manager: Enterprise Data Services: Banking: FTC
The call is for a Denodo, IBM IIBR, Microsoft Azure and Amazon Web Services.
adherence to organizational process ensure the correct and effective use of system hardware and software implementing and advising on systems development and service delivery staff on policies, procedures and standards standards ensure smooth workflow in obtaining required service by liaison with vendors and repair personnel.
adherence to organizational process ensure the correct and effective use of system hardware and software implementing and advising on systems development and service delivery staff on policies, procedures and standards standards ensure smooth workflow in obtaining required service by liaison with vendors and repair personnel. Ensure specified time frames. Ensure information is provided correctly to stakeholders by maintaining knowledge sharing team. Monitor system efficiency against published service level agreements (SLA) through collection of performance
driving effective incident resolution and customer service. This will include identifying gaps between IT successful candidate with exposure to other departments as well as personal growth and self-development faults in line with severity to the relevant departments, stability forums and ensure continuous follow-up resolved Ensure adherence in line with agreed service level management with the various support stakeholders stakeholders To continuously review the service management process, deliverables and SLA's with stakeholders
MANAGEMENT CONSULTANT LOCATION: Randburg DIVISION / DEPARTMENT : Change Management within the Motor PMO REPORTS Conduct data collection, feedback analysis and corrective action to sustain or enhance employee involvement and channel this feedback into the project for corrective action where necessary. • Enable a culture of
MANAGEMENT CONSULTANT LOCATION: Randburg DIVISION / DEPARTMENT : Change Management within the Motor PMO REPORTS Conduct data collection, feedback analysis and corrective action to sustain or enhance employee involvement and channel this feedback into the project for corrective action where necessary. • Enable a culture of