passionate about delivering exceptional customer service and providing technical support? We're seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team experience in an IT service desk environment
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
Customer Service Fixed Term Contract Position
The Customer Service Agent is responsible to effectively assist customers calls which cannot be resolved are escalated to correct stakeholders.
Main Responsibilities
and passionate about customer service and working in a customer service industry
highest level of customer solutions and support services. Manage and lead a team of technical support engineers to optimize customer service and satisfaction Collaborate with other departments to enhance support systems identify areas for improvement, and implement corrective actions. Provide guidance, training, and mentorship mentorship to ensure high quality relevant service delivery and team motivation and cohesion. Remain up of Integrity, Mutual Respect, Customer Focus, Service and Execution. SKILLS AND EXPERIENCE: Strong conceptual
customer satisfaction Collaborate with other departments to enhance support systems and procedures Monitor implement corrective actions Provide guidance, training, and mentorship to ensure high-quality service delivery as a positive role model for others in their department and division Ability to diplomatically handle with customers by working within and across departments and divisions. Ability to anticipate needs (e (e.g. training or documentation) within their department or the Technical Support Division as a whole
risk department. Identifying fraud syndicates Monitoring and ensuring clients tiers are correct Overseeing Voucher abuse Monitoring of back offices, to ensure correct information is reported Liaising with Payments
Tracker requires the services of Retention consultant in the Retention department based at Tracker Head of ownership with assistance from the sales departments/business sales consultant. Ensure that electronic within the Customer Service Department are handled efficiently and in line with service level agreements customers. Resolving all cancellations and customer service queries and/or concerns according to the relevant Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history,
Tracker requires the services of Retention consultant in the Retention department based at Tracker Head of ownership with assistance from the sales departments/business sales consultant. Ensure that electronic within the Customer Service Department are handled efficiently and in line with service level agreements customers. Resolving all cancellations and customer service queries and/or concerns according to the relevant Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history,
from the storeroom, is stored and packed in the correct space timeously Ensure stock on shelves has not neatly presented and visible at all times, with correct labels and pricing Report all price discrepancies from customers are followed up with the customer service out of stock list Ensure all customer stock queries queries are dealt with and resolved Ensure the correct uniform and badge are worn at all times Minimize
Overall Purpose:
The Customer Service Agent is responsible to effectively assist customers specific queries and providing them with excellent service. It is imperative that accurate information is calls which cannot be resolved are escalated to correct stakeholders.
Main Responsibilit
Sotho
provide our clients with outstanding customer service and support. As the ‘face’ of our company, the Greet guests and provide them with superb customer service. Ensure the front desk is neat, presentable, and calls. Redirect phone calls to the appropriate department and take down messages. Accept all letters and packages, and distribute them to their appropriate departments. Monitor, organize and forward emails. Track