Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The
Additionally, they must ensure that unresolved calls are escalated to the appropriate stakeholders. Excellent Handle incoming calls Manage incoming emails Handling incoming chats Make outbound calls Handle all inbound outbound customer interactions Answer incoming calls within Service Level Agreement Respond to emails customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added
Introduction
Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit.
Our client is looking for a Centre Manager in Umhlanga who has the following requirements:
Reference: DBN002936-CR-1 Call Centre Manager Our client is looking for a Centre Manager in Umhlanga who following requirements: A strong knowledge of call centres An analytical mindset At least 5 years of experience
Technical Agent required for a transport & logistics company in Centurion n Overview:
Seeking a Technical Agent with specialized knowledge in commercial vehicles
We are a leading Contact Centre with numerous campaigns, each with unique requirements and standards the role of Agent Profiling Specialist. This role is pivotal in creating and refining agent profiles for practical recruitment strategies. Agent Profiling: Develop comprehensive agent profiles for each campaign, for candidate selection based on the developed agent profiles. Utilize psychometric assessment tools analyses of each intake per campaign to evaluate agent performance on the floor. Use performance data to
T1 IT Service Agent - Remote - Western Cape SPECIFICATION A dynamic, vibrant and growing IT company is is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify reported queries and provide solutions. The IT Service Agents will advise users on appropriate course of action
T1 IT Service Agent - Remote - Western Cape SPECIFICATION A dynamic, vibrant and growing IT company is is looking for an IT Service Agent (T1) to be responsible for providing technical support and assistance assistance to all clients. The IT Service Agents may interact with customers by phone or in-person to identify reported queries and provide solutions. The IT Service Agents will advise users on appropriate course of action
motivated and customer-oriented Service Desk Agents X3 to join our dynamic team at iOCO. They allocation of incoming calls and assisting Engineers / involved parties in ensuring all calls are attended to to and closed.
Qualifications r