our call center supporting English and Spanish customers. While the position is primarily during regular Desktop Protocol (RDP) and Internet Information Services (IIS). Network Management Manage network protocols 24/7 technical support to ensure uninterrupted IT services. Quickly troubleshoot and resolve hardware, software Science, or a related field. Experience with cloud services and virtualization technologies. Personal Attributes: management and organizational skills. Strong customer service orientation. Availability Ability to provide
and existing software applications Engage with customers and end-users to gather requirements, provide and as part of a team Committed to excellent customer service Delivering the highest possible quality of
and resolve client incidents related to Q LINK services, ensure the progression and swift resolution of these incidents and deliver superior services in line with Service Level Agreements. Duties and Responsibilities: ease. Escalate Incidents at risk of breaching Service Level Agreement to the Incident Process Coordinator to detail. Driven to deliver high levels of customer service. Flexible approach to working hours. Excellent literacy Experience working within a Help Desk/Service Desk environment would be an advantage, but full
and compliance within healthcare organizations. Customize and extend Microsoft Dynamics 365 using tools Accelerator, Customer Service, Field Service, and Sales. Experience with configuring and customizing Microsoft
future of their product experience from mapping out customer journeys to producing final design assets. DUTIES: breathes UX. Designing user interfaces for both customer facing and internal features. Using design research improve the user experience of their customer portal. Ensure self-service features are a breeze to use. Implement environment to create new digital products and services. Desired Skills Experience working with B2B or
keep up-to-date knowledge of functionalities, customization and integration. Your key responsibilities will systems and operations; In-depth knowledge of IT Services and latest technology; ERP System experience: excellent analytical, problem solving and customer service skills; Ability and aptitude to continuously
Responsibilities: Align and build capabilities and services in line with strategic projects and architecture architecture to utilize micro services. Integrate services through cloud native services with the broader Group implementing and maintaining improvement. Display a customer service approach to the users (Advisers and internal
Our client is not just your typical IT support service, they're your trusted partner in all things tech all about reliability, efficiency, and personal service. From fixing PC glitches to setting up robust data of client systems and service activities; Deliver exceptional customer service and build strong client Minimum five years of experience as an IT Field Services Technician or similar role; Strong knowledge of
opportunities with new customers and secure profitable revenue Manage existing customers (where allotted) and relationships with customers Present and promote full range of products and services Manage negotiations Procurement Managers Perform needs analysis of customers current and future requirements, to promote affective internal paperwork is correct for new sales, so customer receives billing, invoices and pod's Matric and
opportunities with new customers and secure profitable revenue Manage existing customers (where allotted) and relationships with customers Present and promote full range of products and services Manage negotiations Procurement Managers Perform needs analysis of customers current and future requirements, to promote affective internal paperwork is correct for new sales, so customer receives billing, invoices and pod's Matric and