business growth. Maintain relationships with key customers and partners. Oversee marketing campaigns and company policies. Task 5 – Customer Service: Ensure high levels of customer satisfaction through effective effective service delivery. Handle customer complaints and issues promptly and professionally. Maintain strong Ensure all products meet industry standards and customer expectations. Implement quality assurance processes Commitment to behaving correctly and ethically Customer centricity and focus Focus on initiating action
suppliers to develop solutions that are best for customer needs, and plant and equipment capabilities. Maintenance- quality control in line with supply chain and customer requirements. Manage the implementation of, and variances and losses. Customer Service Management- Ensure production is aligned to the customer production plan plants in place to prevent delays and enhance the customer experience. Drive continuous improvement as an Identify trends / patterns in customer requests and share with Customer Exec to improve service delivery
accordingly
and modify tools, jigs and dies to ensure that customer and company quality standards are met. Shifts repair, maintain and modify tools, jigs and dies to customer and company requirement. Progression tooling in
and cost optimisation. Analyse customer wants and needs to ensure customer satisfaction in innovation and packaging for new product development purposes. Ensure customer sign-off on new products. Ensure all information new fabric ranges. Relationship management with customers, ensuring consistent communication regarding new follow-up. Liaise with Key Account Manager and customer regarding packaging requirements Manage the channels
action in consultation with Quality Manager and GM Ensure compliance to all regulatory and customer food safety
need arises. • Advising customers on their completed orders • Handling customer queries and reporting back back efficiently. • Informing customers of quality issues and giving feedback to production efficiently
internal/external customers and respond to concerns/requests raised by the customer.