experience in a debt collections/ commercial/ or contact centre environment
SPECIAL REQUIREMENTS
Valid
claims and lift cheques
Receive and analyse calls
Process customer request as per RD cheque policy
by discussing client requirements either via call centre or over e-mail advising on suitable options in
by discussing client requirements either via call centre or over e-mail advising on suitable options in
clients, working closely with product competency centres and field service team, handle administration on customer Place purchase order with product competency centre Confirm purchase order delivery date based on (materials
would be an advantage
Reception duties, - 35 incoming calls per day. Answer incoming calls, and also deal with walk-in clients
Reception duties, - 35 incoming calls per day. Answer incoming calls, and also deal with walk-in clients
Conduct assigned dial-outs and monitor conference calls to ensure an outstanding experience for all participants company’s systems.
- Arrange and conduct test calls with clients prior to their events to guarantee Relations calls, overseeing the management of the event, including:
- Setting up the call and welcoming
relationships with clientele through emails and phone calls, as well as conduct independent research and analysis Handle a large volume of calls and emails in a timely manner. Main Tasks: Phone calls: Welcome families to