to customers. Monitor Call Centre agents to ensure pr.ofessionaI and timely call handling. Provide training necessary. Ensure dropped/lost calls are returned Pull statistics to monitor Call Centre Agents' performance resolving by COB. Train clients on portal functions Call clients weekly for actionable feedback and relationship-building Serve as an escalation point for Customer Care and Call Centre Agents. A minimum of 3-5 years working experience
dynamic and experienced General Manager to lead the Call Centre Operations. Working hours Monday-Friday US candidate will be responsible for managing large-scale call centre activities, particularly during peak seasons operations, ensuring the effective management of a call centre with a large number of employees (500 ). management roles, specifically in managing large call centres Demonstrated success in navigating peak
vehicles • Prepared to work very long hours and be on call 24 / 7 standby (shift work involved) • Must have vehicles • Prepared to work very long hours and be on call 24 / 7 standby (shift work involved) • Must have
vehicles • Prepared to work very long hours and be on call 24 / 7 standby (shift work involved) • Must have vehicles • Prepared to work very long hours and be on call 24 / 7 standby (shift work involved) • Must have
Personnel Records. Receptionist Duties (answering calls, managing the switchboard, greeting, etc.). Monitoring supplies. Data Capturing. Sales and Marketing - Cold calling potential clients and setting up meetings for the
Personnel Records. Receptionist Duties (answering calls, managing the switchboard, greeting, etc.). Monitoring supplies. Data Capturing. Sales and Marketing - Cold calling potential clients and setting up meetings for the
credit facilitiews, canvas planners, business calls, reports, montly sales report, and bookings; Updating
credit facilitiews, canvas planners, business calls, reports, montly sales report, and bookings; Updating
negotiation o Data analysis o Simulation modelling o What-if transport modelling o Value at stake / business case
negotiation; Data analysis; Simulation modelling; What-if transport modelling; Value at stake / business case