Supervisor Kempton Park - Kempton Park
Exemplar
As a CSD Supervisor, you'll oversee a team of customer service representatives, ensuring they provide exceptional support to clients. Your responsibilities include coaching and training staff, resolving escalated issues, monitoring performance metrics, and implementing strategies to enhance customer satisfaction. You'll also collaborate with other departments to optimize processes and maintain high service standards. Strong leadership, communication, and problem-solving skills are essential for success in this role. Coordinate with logistics team for timely and accurate deliveries Update delivery status and communicate with customers regarding delivery schedules. Handle verbal communication with clients regarding delivery-related inquiries Add notes to the system for all waybills worked on. Ensure bookings are achieved on the specified day and/or time Coordinate with Collections Agent and Zone Controllers for collections-related matters. Maintain accurate records of collections and update relevant systems Monitor Collection Agents to ensure correct booking of collections Process returns requests ensuring compliance with return policies. Coordinate with the logistics team for return pickups or replacements. Inspect returned products for damage or defects and determine appropriate actions. Update relevant system and communicate return status to customers. Monitor Call Centre agents to ensure pr.ofessionaI and timely call handling. Provide training where necessary. Ensure dropped/lost calls are returned Pull statistics to monitor Call Centre Agents' performance. Respond to customer inquiries through various channels within 1 hour Follow up on quotes, POD's and collections, resolving by COB. Train clients on portal functions Call clients weekly for actionable feedback and relationship-building Attend Implementation meetings to understand client requirements Ensure completion of daily delivery reports by Customer Care Agents Serve as 2IC to the Customer Care Coordinator/Manager Serve as an escalation point for Customer Care and Call Centre Agents. A minimum of 3-5 years working experience in logistics in a middle‘management role Reporting and effective communication Computer literate and excel proficiency a must Willingness to work “odd hours” when required Ability to Work Under Pressure; Deadline Driven Knowledge of vehicle tracking systems, fleet management & route planning Good people management skills
Apply Now
Facebook
WhatsappRelated Jobs
Ocean Import Controller Kempton Park - Kempton Park
Blue Oak Personnel
...
Collections Agent Bryanston - Bryanston
Adumo
...
Device Collections Agent Market Related. - Bryanston
Adumo
...
Export Administrator Kempton Park - Kempton Park
Zeal HR
...
Operations Controller Kempton Park - Kempton Park
Blue Oak Personnel
...