Town, Durban, and Johannesburg, as well as direct customer delivery. With well-resourced facilities in major providers based on customer needs.
operating procedures. Build strong Customer relationships, customer centric front line and ensure consistent
consistent delivery of excellent Customer service across all departments
Grade 12
3-year qualification
/>Ensure customer satisfaction by delivering in full and on time
Achieve agreed Customer Service
deliveries to Customers by the couriers are within agreed service standards
Monitor Customer service standards
returns and repairs
Establish and build Customer relationships and take personal ownership of resolving
preferable.
Town, Durban, and Johannesburg, as well as direct customer delivery. They're leaders in global supply chain Town, Durban, and Johannesburg, as well as direct customer delivery. With well-resourced facilities in major service providers based on customer needs. Prepare and issue quotations to customers. Manage shipment files to finalisation. Onboard customers onto the ERP System. Ensure all customer documentation meets company Complete vessel bookings and communicate details to customers. Send transport instructions and monitor stack
Town, Durban, and Johannesburg, as well as direct customer delivery. They're leaders in global supply chain Town, Durban, and Johannesburg, as well as direct customer delivery. With well-resourced facilities in major service providers based on customer needs. Prepare and issue quotations to customers. Manage shipment files to finalisation. Onboard customers onto the ERP System. Ensure all customer documentation meets company Complete vessel bookings and communicate details to customers. Send transport instructions and monitor stack
operating procedures. Build strong Customer relationships, customer centric front line and ensure consistent consistent delivery of excellent Customer service across all departments.
Qualifications and
counts
experience are preferable. 2 years' experience in customer/ service-related industry including tenders, service Ability to call clients/ customers, build sound relationships and resolve customer queries and complaints services to existing, new and potential clients/ customers Ability to design (where applicable), implement clients/ customers Must have own transport to visit clients, make deliveries to clients/ customers, pick pick up deliveries from clients/ customers Ability to correctly complete credit/ vendor applications ad do
logistics providers, transport companies and customers.
Reference: KZN000438-KK-1 EXPORT CUSTOMER SERVICE AGENT DURBAN - KZN To control and manage the entire Process bookings and send booking confirmation to customers. - Follow up on Quotes to fill up under utilised trade documents (EG CNCA for Luanda) - Invoice customers - Process creditor invoices - Submit RCG to SARS
will also collaborate closely with suppliers, customers and transport carriers. The Logistics Manager chain process runs smoothly to meet the needs of customers.
MINIMUM QUALIFICATION
Bachelor’s impact of business cost, production schedules and customer order fulfilment