keep our customers on board. Tracker requires the services of Retention consultant in the Retention department within the Customer Service Department are handled efficiently and in line with service level agreements customers. Resolving all cancellations and customer service queries and/or concerns according to the relevant Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history, customer. Negotiate and make relevant product and service adjustments in line with product pricing and Trackers
ensure that customers are satisfied with products, services, and features offered to the for their deceased to Clients is kept as they offer them funeral services as according to their preferred Packages. The permits. Gather information in order to provide services to client Open and maintain customer accounts products or do upselling of services to our clients Resolve product or service problems by clarifying the wording, casket selection, or plans for services. Discuss service options or needs with clients. Plan, schedule
ensure that customers are satisfied with products, services, and features offered to the for their deceased to Clients is kept as they offer them funeral services as according to their preferred Packages. The permits. Gather information in order to provide services to client Open and maintain customer accounts products or do upselling of services to our clients Resolve product or service problems by clarifying the wording, casket selection, or plans for services. Discuss service options or needs with clients. Plan, schedule
To service internal and external customers with superior customer care, service excellence and administrative inbound/outbound calls, and walk-in escalations. Support Desk Services: Assist and resolve customer enquiries and/or reports. Provide handover support between PMO and Service delivery. Camera view signoffs Electrical provider Relevant tertiary qualification in business or service-related field would be beneficial. Skills Knowledge
provide an exceptional and professional customer service experience including to perform to the best of Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding in a timely manner essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous) and high attention to detail. Excellent customer service skills. Motivated, positive, can -do attitude and
provide an exceptional and professional customer service experience including to perform to the best of Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding in a timely manner essential 12 months Contact Centre and / or Client Services experience. Contact Centre qualification (Advantageous) and high attention to detail. Excellent customer service skills. Motivated, positive, can -do attitude and
Handle customer inquiries and provide exceptional service through various channels (phone, email, chat, etc opportunities by promoting additional products, services, or upgrades to enhance customer satisfaction
dealing with clients and providing amazing customer service. You have excellent communication skills and your the company's strategic objective of delivering service excellence to ensure ongoing subscriptions of the accountability and measurement of how well the company service and support is to their existing accounts. Overall that is brilliant with communication and customer service, is a natural dealing with clients and doesn't
dealing with clients and providing amazing customer service. You have excellent communication skills and your the company's strategic objective of delivering service excellence to ensure ongoing subscriptions of the accountability and measurement of how well the company service and support is to their existing accounts. Overall that is brilliant with communication and customer service, is a natural dealing with clients and doesn't
years' experience in administration and customer service Computer literate – Word and Excel Excellent command to all details Corresponding with third party service suppliers for any event as required Run tests to