activities for the business, with the primary management function ensuring customer satisfaction according
for a Call Centre Manager to join their team in Cape Town . 1. Operational Management Oversee Daily Operations: outbound calls efficiently. Resource Allocation: Manage and allocate resources to meet call volumes and satisfaction scores. 2. Team Leadership Team Management: Lead and supervise a team of call centre agents signed by users) 3CX Wall board for inbound call management Issue Resolution: Address and resolve escalated LinkedIn >> CS platform to be introduced and managed eg, Zendesk Quality Assurance: Implement and monitor
Customer Service Manager uD83CuDF1F Join the Team as a Customer Service Manager - Exciting Opportunity for a dynamic and experienced Customer Service Manager to join a prestigious manufacturing and import/export industry for over 40 years. Key Responsibilities: Managing staff and their duties, ensuring all team members warehouses are cleared of all stock in SAP each day Managing agents and ensuring all customer queries are resolved Returns Department Compiling various reports for management Planning, coordinating, and controlling email
been in a client relationship role where they've assisted clients with things like resolving issues, queries that is organised, meticulous, mature and self-managed. It's important that you come from a process driven
requires well spoken and presentable CRM • Contract Management: Loading of new clients and updating of existing service): Client queries; complaints; reporting; assisting all Departments with Client related queries Matric Training will be provided where required • Self Management & professionalism • Strong Administration
requires well spoken and presentable CRM • Contract Management: Loading of new clients and updating of existing service): Client queries; complaints; reporting; assisting all Departments with Client related queries Matric Training will be provided where required • Self Management & professionalism • Strong Administration
Assist senior estimators with rate requests and provide support in terms of administration, estimates sales / client services representative needing assistance Request landside and freight charges from agents Rates Communicate buy and sell rates to operations Assist sales and client service representatives with monthly Clearing Skills Communication Skills Project Management Skills Ability to work under Pressure Ability Learning Quality Orientation Initiating Action Managing work Market Related
Assist senior estimators with rate requests and provide support in terms of administration, estimates sales / client services representative needing assistance Request landside and freight charges from agents Rates Communicate buy and sell rates to operations Assist sales and client service representatives with monthly Clearing Skills Communication Skills Project Management Skills Ability to work under Pressure Ability Learning Quality Orientation Initiating Action Managing work Market Related
ideal candidate will hold a meet and greet board, assist with their initial inquiries, and seamlessly connect board. Customer Service: Provide a warm welcome, assist with any immediate needs, and answer basic questions agent for the vehicle rental check-out process. Assistance: Help clients with luggage if necessary and ensure
ideal candidate will hold a meet and greet board, assist with their initial inquiries, and seamlessly connect board. Customer Service: Provide a warm welcome, assist with any immediate needs, and answer basic questions agent for the vehicle rental check-out process. Assistance: Help clients with luggage if necessary and ensure