customers with progress-information and estimated times to completion. Regularly follow-up on outstanding where personal resolution is unachievable. Monitor time spent on remote incident / request-resolution to solutions. Conscious of delivering solutions on time. Able to clearly articulate problems and solutions
& AWS. DUTIES: Work alongside the team and be a part of the full Software Development Life Cycle. Build
Can work effectively both independently and as part of a team. Committed to excellent customer service
ensure smooth distribution of ITRIX products. Form part of the Executive Management team in order to contribute
technologies, with the ability to work independently and as part of a team. The role will involve remote Project
troubleshooting of network incidents. Maintain record via timely updates to Heat, including accurate information taken, resolution description and resolution date/time. Liaise with 3rd party vendors to resolve escalated
creative thinker Ability to work independently and as part of a team Optimistic solution finder Commercially
creative thinker Ability to work independently and as part of a team Optimistic solution finder Commercially
business. ENVIRONMENT: This Senior Platform Engineer is part of the Site Reliability Engineering team for a radio
(Ensure system integrity, and minimization of down time) Experience with Policies, Procedures, Training role. Must be a self-starter and have excellent time keeping management skills. Presentable and excellent