international startup consultancy specializing in custom implementations of their Platform software for supporting the design and technical development of customized solutions, focusing on understanding client needs teams, including Customer Service and Technical Development, to enhance overall customer satisfaction. Occasional handling customer queries and minor requests, and drafting Statements of Work for SLA customers. DUTIES: successful delivery of their solutions according to customer needs and objectives Prepare SLA or other reports
implementing automated processes. Identify system/service bottlenecks and/or single-points-of-failure and support queue that consists largely of end-user fault calls. Identify and ensure technology assets are documented health of the system. Troubleshoot SQL Server service outages as they occur. Deploy database change scripts: Competencies in cloud services including M365 / Azure. Experience working in a Financial Services environment.
through appointment setting, demos, etc. Upsell customers to use multiple software solutions Client satisfaction Demonstrate cold calling skills and ability to hunt for new opportunities and develop quick customer relationships
future of their product experience from mapping out customer journeys to producing final design assets. DUTIES: breathes UX. Designing user interfaces for both customer facing and internal features. Using design research improve the user experience of their customer portal. Ensure self-service features are a breeze to use. Implement environment to create new digital products and services. Desired Skills Experience working with B2B or
responsible for developing custom solutions that enhance overall customer experience. The role involves successful delivery of solutions according to customer needs and objectives. Prepare SLA or other reports needed. Identify and implement ways to increase customer service quality. REQUIREMENTS: Minimum 5 years of
senior management experience in the Financial Services industry – at least 8 years' experience, with senior management experience in the Financial Services industry – at least 8 years' experience - with Excellent communication and presentation skills. Customer-service oriented mindset. Ability to travel throughout
and existing software applications. Engage with customers and end-users to gather requirements, provide as part of a team. Committed to excellent customer service. Delivering the highest possible quality of
the domain of IT architecture, execution & customer support seeks an experienced Claris FileMaker Your core role will be to develop and maintain custom solutions using Claris FileMaker and contributing understanding of database design, scripting, and custom layouts and experience with FileMaker Server and FileMaker Go. DUTIES: Design, develop, and implement custom database solutions using Claris FileMaker – Create understanding of database design, scripting, and custom layouts. Experience with FileMaker Server and FileMaker
critically thinker. A team player. Adaptable. Person Centred. Methodical. Analytical. Organised. Systematic
close out per project, resource allocation, cost centre allocation, etc. Develop, manage, and communicate