Kwazulu Natal A dynamic, ambitious export and international brand development business based in Durban with with associated businesses in several international markets is seeking a Senior Freight Manager, who logistics processes and maintain high standards of service delivery. DUTIES & RESPONSIBILITIES, NOT LIMITED Negotiate bulk freight rates and contracts with services providers, generating innovative solutions to compliance with international shipping regulations and customs requirements Collaborate with internal teams, including
Defect leakage (bugs found by customer versus internal). Customer satisfaction scores. Ratio of manual and solution set (toolset TBD, with help from internal team) for our SaaS business. Functional quality being tested. Preferably has domain knowledge of supply chain or financial SaaS solutions. Excellent analytical
Defect leakage (bugs found by customer versus internal). Customer satisfaction scores. Ratio of manual and solution set (toolset TBD, with help from internal team) for our SaaS business. Functional quality being tested. Preferably has domain knowledge of supply chain or financial SaaS solutions. Excellent analytical
Defect leakage (bugs found by customer versus internal). Customer satisfaction scores. Ratio of manual and solution set (toolset TBD, with help from internal team) for our SaaS business. Functional quality being tested. Preferably has domain knowledge of supply chain or financial SaaS solutions. Excellent analytical
Defect leakage (bugs found by customer versus internal). Customer satisfaction scores. Ratio of manual and solution set (toolset TBD, with help from internal team) for our SaaS business. Functional quality being tested. Preferably has domain knowledge of supply chain or financial SaaS solutions. Excellent analytical
the property, and providing excellent customer service. DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO: Greeting clean, well-maintained, and stocked with necessary supplies Respond promptly to guest enquiries and resolve QUALIFICATIONS Previous experience in hospitality, customer service, or social media management is preferred Excellent
the property, and providing excellent customer service. DUTIES WILL INCLUDE, BUT ARE NOT LIMITED TO: Greeting clean, well-maintained, and stocked with necessary supplies Respond promptly to guest enquiries and resolve QUALIFICATIONS Previous experience in hospitality, customer service, or social media management is preferred Excellent
necessary Administer the onboarding of new employees (Internal communications, new joiner packs, showing new employees the facilities, registering employees on all internal boards, etc.) Provide support and input in new administration Assist with filling vacancies by placing internal and external adverts, screening and shortlisting confirmation of employment letters, certificate of service letters and general ad hoc letters as requested requested Administer invoice payments of recruitment service providers for successfully appointed candidates
necessary Administer the onboarding of new employees (Internal communications, new joiner packs, showing new employees the facilities, registering employees on all internal boards, etc.) Provide support and input in new administration Assist with filling vacancies by placing internal and external adverts, screening and shortlisting confirmation of employment letters, certificate of service letters and general ad hoc letters as requested requested Administer invoice payments of recruitment service providers for successfully appointed candidates
provide an exceptional and professional customer service experience by performing to the best of their abilities Managing inbound and outbound calls within the Service Level Agreement (SLA) Responding in a timely manner and / or chats (internal and external) Logging cases / tickets for customers (internal and external) on feedback and escalating outstanding cases to vendor / internal teams Ensuring that everything is recorded on essential 12 months Contact Centre and / or Client Services experience Contact Centre qualification (Advantageous)