Oversight and mentoring of juniors/graduates and/or interns. Maintains professional and technical knowledge
Responsible for the achievement and maintenance of internal SLAs – therefore meeting turn-around times stipulated
with contractor to provide insight on projects, internal procedures and important templates or documents
with contractor to provide insight on projects, internal procedures and important templates or documents
Responsible for the achievement and maintenance of internal SLAs – therefore meeting turn-around times stipulated
Provides regular and timely updates to all parties (internal and external) on incident statuses. Ensure quality
Provides regular and timely updates to all parties (internal and external) on incident statuses. Ensure quality
staff and other internal colleagues to meet customer needs Arrange and participate in internal and external
staff and other internal colleagues to meet customer needs Arrange and participate in internal and external
collective KPIs The role requires working with both internal channel specialists and outsourced agencies supported