The Organisational Development Specialist is responsible for planning, developing, implementing, and and administering development and training programs for company employees. This role involves assessing Program Development and Implementation: Design, develop, and implement training and development programs identify development needs and areas for improvement. Analyse data to understand trends and develop insights improvements. Leadership Development: Create and implement leadership development programs. Provide coaching
The Organisational Development Specialist is responsible for planning, developing, implementing, and and administering development and training programs for company employees. This role involves assessing Program Development and Implementation: Design, develop, and implement training and development programs identify development needs and areas for improvement. Analyse data to understand trends and develop insights improvements. Leadership Development: Create and implement leadership development programs. Provide coaching
that requires the candidate to design, develop, implement, and manage all learning solutions and activities vertical in the organization. The Senior Training Manager ensures the training teams are effectively and learning requirements of the specified vertical. Managing multiple clients within a specified vertical thus directly reporting to the individual example Training Manager and reviewing the plan for respective trainers Employee Engagement activities to improve and sustain team Employee Satisfaction scores. Creating an
To ensure the effective management of all aspects of the campaign to ensure service delivery against Operations Manager Operating Rhythm and monitor adherence to the Team Leader Operating Rhythm Management of the Leaders. Provide a Subject Matter expert role Management of the Team Leaders Provide daily direction and Financial Management Collate and recommend Overtime Propose incentives for the team for Line Manager approval by procedures or prior experience to the line manager May refer to regulatory requirements, service level
deviations. Review intra-day and daily service levels Manage an effective Communication model to ensure all their impact on it. Motivate and manage performance of Planning Managers within the account to support delivery Ensure all forecasting, scheduling and real-time management activities are optimised and address areas for across teams. Actively engage and coach Planning Managers on operational, financial and planning issues training delivery teams to ensure the ongoing development all levels. Review and define all roles and shift
responsible for the content on company websites. To manage tasks and projects to a team of dedicated content attention to detail, self-starter, combined with time management and very good excel skills. You should be a ‘people great customer service skills and the ability to manage stakeholders. Main Outputs and Responsibilities Ability to carry out instructions from HOD, studio manager, head of video, head of design and/or clients. social media. Work with video and graphics team to develop collateral for social media and internal communications
responsible for the content on company websites. To manage tasks and projects to a team of dedicated content attention to detail, self-starter, combined with time management and very good excel skills. You should be a ‘people great customer service skills and the ability to manage stakeholders. Main Outputs and Responsibilities Ability to carry out instructions from HOD, studio manager, head of video, head of design and/or clients. social media. Work with video and graphics team to develop collateral for social media and internal communications
of concern as they occur. • Manage contact center shrinkage and develop reports for adherence to work work schedules. • Provide management with daily reports on workforce performance. • Process scheduling requests incidents and analyze trends. • Documents workforce management procedure implementation plans, rules, and programs Effectively communicate with peers, Schedulers, Management, and other departments about Workforce related : • Preferred prior experience with Workforce Management platforms (Genesys, Calabrio). • Proficiency
dynamic and will involve tasks from every aspect of managing air reservations and interacting with guests, reservations Issue tickets, refunds and exchanges on Sabre Manage payments, seat assignments, special requests on
backed recommendations on Contact Center programs • Manage cross-platform reporting and data processing • independently and collaboratively • Work with department management and other analysts • Bachelor's Degree from an