support parties. Identifying and reflecting in Service Now all Domain controllers that are offline and re-assigning assistance. Identifying and reflecting in Services Now all regions where problems are being experienced teams. Ensuring that all incidents logged in Service Now are resolved remotely within the back-office's service agreement. Ensuring that incidents logged in Service Now that cannot be resolved remotely, are re-assigned related incidents that have been logged in Service Now and not resolved within the set service level agreement
Agent) to Develop analytics and reports on Service Now platform. This will be a 3-year Fixed Contract position Develop your own analytics and reports on Service Now platform Align with stakeholders to deliver them them their desired reports Use your Service Now experience to exercise governance on the reporting developments
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