resolving escalations Responsible for outbound calls to grow the respective networks Manage the quarterly
troubleshooting on machinery and plant to avoid call outs for small issues. • Ensure daily checks been
meet client volume and profiles. A minimum 4-year call centre management or equivalent work experience
monthly/regular Manual Control (MCP) reviews. Log SAP OSS Calls for complex SAP Security issue and implement SAP
therefore it may be necessary to participate in an ‘on call' arrangement, and some out of hours work may be
resolving escalations Responsible for outbound calls to grow the respective networks Manage the quarterly
years' experience in logistics industry Able to multi-task and work independently Proven leadership skills
years' experience in logistics industry Able to multi-task and work independently Proven leadership skills
knowledge of T-SQL (4 years) including: Dynamic T-SQL Multi-threading Performance optimization and tuning Practical
scheduled. Occasional local and national travel. Call out system. General physical health and reasonable