Automation industry is currently looking for a Service Operations Manager (Document Solutions) to be based based in Midrand, Gauteng. The CSSD Service Operations Manager is accountable for the management and and delivery of the Hardware Service portfolio to all customers and Channel Partners. The responsibilities management of critical service areas in the CSSD department which are: Field Service, Hardware Implementation Hardware Service Products and Solutions. Management of hardware service portfolio. Customer SLA management
and Ensuring Feedback provided timeously
o Customer support to SSA
o LSP Management
o Irregular
Visit customer sites and inspect machines; Managing technicians; To manage contract costs; Discuss contract quote customers; Manage and inspect technicians' vans for stock; To lead the contracts service team;
networking opportunities within the financial services sector.
relationships with client representatives, service providers and other areas within Service Management
Reference: PTA000208-CDW-2 Our Client is looking for a Service Administrator/Technical Scheduler, located in Sandton incoming service requests via phone, email, or in-person visits. Maintain accurate records of customer inquiries inquiries, service requests, and resolutions. Coordinate with various departments to ensure timely resolution resolution of customer issues. Prepare reports on service activities, including trends, performance metrics metrics, and customer feedback. Assist in the development and implementation of administrative procedures
Duties:
JHB000185-CP-1 Customer Loyalty Manager - Sandton Are you passionate about creating exceptional customer experiences experiences and driving loyalty? A leading financial services company is excited to announce a newly created created role for a dynamic and innovative Customer Loyalty Manager. If you have a vision for high engagement
The ideal Customer Support candidate would be a good fit with the team and culture. The role would best Processing stock releases. Handling / Responding to customer queries (COAs, Halaal certs, etc). Liaising with Preparing pro forma invoices as required. Issuing new customer forms, credit applications etc. Reviewing daily reports received from customers. Monthly Maintain printer consumables / servicing, stationery. Daily point constk price checks, chase constk reports. Small customer sales calls as required. Review special pricing
savings. We believe in the power of collaboration, customer centricity, and relentless innovation to shape knowledgeable Head of Customer Experience to join our team. The Head of Customer Experience is responsible strategies to enhance the overall customer journey, ensuring exceptional service and satisfaction at every touchpoint This role involves leading customer experience initiatives, fostering a customer-centric culture, and utilizing of customer needs, strong leadership abilities, and a passion for delivering outstanding customer experiences