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Senior Call Centre Manager Elandsfontein, Gauteng R65 000 to R69 000 CTC
We
We are seeking a Call Centre Manager to lead our high-performance team of Customer Liaison Officers field,
5 years of management experience in a call centre environment.
Proficiency in MS Office
responsibilities include handling inbound and outbound calls, addressing customer inquiries, resolving issues
qualification
2 Years of relevant experience in a Call Centre
FMCG experience would be advantageous
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Property Investment Company, is looking for a Call Centre Manager to join their team in Cape
smooth running of the call centre operations, handling inbound and outbound calls efficiently.
We're URGENTLY seeking Collections Call Centre Agents - Permanent Position - Midrand (Gauteng). Collections collection target Contact and collect as per Collections Call Centre policies and procedures Confirm right party Wrap up using the correct wrap up code to end the call. Matric / Grade 12 MUST have a Completed Tertiary working experience as Consultant in a Collections Call Centre MUST have a CLEAR credit and criminal record
1 Property Investment Company, is looking for a Call Centre Manager to join their team in Cape Town smooth running of the call centre operations, handling inbound and outbound calls efficiently. Resource Allocation: Manage and allocate resources to meet call volumes and maintain service levels. Capacity vs Monitor and analyze performance metrics, such as call wait times, resolution rates, and customer satisfaction Leadership Team Management: Lead and supervise a team of call centre agents, providing guidance, support, and
Procedures Duties and Responsibilities: Answer calls and attending customer queries Ensure all repairs Attending all walk-in customers for collection Calling all walk-in customers for collection Liaise with
Universal is currently seeking Inbound call center agents who will be responsible for answering and resolving customer service. Ensure that all telephone and call logging systems are logged into 10 minutes before times and end of daytimes •Answer all telephone calls from members, intermediaries and suppliers, as well publicand internal parties, and ensure that lost calls are limited to the required Service LevelAgreements -Answer all incoming calls within 1 ring -Correctly and accurately follow the call logging and resolution