To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration deficiencies People Management: Manage and lead the Contact Centre team Identify areas of development Coach and qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
required Accreditation: Must be accredited as an assessor and moderator by the MICT SETA RESPONSIBILITIES:
(MCDST) Accreditation: Must be accredited as an assessor or moderator by the MICT SETA RESPONSIBILITIES:
(MCDST)
required
Nurse and all applicable health care legislations Assessor and Moderator trained. BLS instructor Clinical
with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof
experienced professional. This pivotal role is centred around reporting and compliance functions of financial suitable roles / positions. For more information contact: Shouneez Scheepers Principal Recruiter: Finance
on the CBU/VB Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and on boarding initiatives with customer contact centres Identify potential service improvement tools
on the CBU/VB Digital platforms as well as call centres and CEO’s Office.