achievement of a cost effective and high quality service in line with client needs and organisational objectives Responsibilities: • Assists in the implementation of service levels and quality standards in accordance with operating procedures, turn-around time targets and service level agreements with clients, to ensure that the deliver a high quality, cost effective and safe service. • Assists with the management of the correct application required. • Performs investigations into and resolves customer complaints/non-conformances to ensure a positive
achievement of a cost effective and high quality service in line with client needs and organisational objectives Responsibilities: • Assists in the implementation of service levels and quality standards in accordance with operating procedures, turn-around time targets and service level agreements with clients, to ensure that the deliver a high quality, cost effective and safe service. • Assists with the management of the correct application required. • Performs investigations into and resolves customer complaints/non-conformances to ensure a positive