To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and assessing performance, participating in hiring and training, and keeping management updated on team performance performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage
and gain experience as part of a global organisation This role calls for a hands-on Machine Technician Competitive remuneration package Exposure to a global organisation and international best practice An the design and modification of machinery Have trained operators on proper machine use and safety standards
through automation. You support global connectivity design issues in the global cloud connectivity environment with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof
advantage. Bilingual - Fluent in English and Afrikaans Training in switchboard operation Ability to exchange information company's receiving and transferring telephone calls, announcing callers, taking brief messages and passing connecting callers to staff members personal direct line voicemail. Direct all voicemail messages on main office telephone equipment and line faults to the ICT. Train all new staff in the operation of the telephone approach to ensuring existing staff are properly trained on making full use of the system. Review and update
advantage. Bilingual - Fluent in English and Afrikaans Training in switchboard operation Ability to exchange information company's receiving and transferring telephone calls, announcing callers, taking brief messages and passing connecting callers to staff members personal direct line voicemail. Direct all voicemail messages on main office telephone equipment and line faults to the ICT. Train all new staff in the operation of the telephone approach to ensuring existing staff are properly trained on making full use of the system. Review and update
with cutting edge technology Excellent teams in Global team collaboration High work-life balance with through automation. You support global connectivity design issues in the global cloud connectivity environment with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof
the implementation of innovative IT solutions globally. Ideal candidates will have 4-6 years of experience objects - Preparing User manuals and conducting training to business process owners - Go-live preparation support - Interaction with clients through meetings, calls, and emails - Handling Tickets and Tasks with the the analysis and resolution of Production Support calls - Raising Change Requests (CR's) and writing Functional
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
with cutting edge technology Excellent teams in Global team collaboration High work-life balance with knowledge of existing system design and GROUPs Global Development Guidelines. Carry out visual logic Forge Checks. Document findings, coach and give training to fellow colleagues and users when required. developers and functional team members and engage directly with product owner(s) and external partner feature oversight of developments on SAP systems that run global business processes spanning the supply, warehouse
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