A Queries Coordinator is responsible for investigating claims and analyzing supporting documents to resolve · Daily managing and monitoring of Queries, investigate and resolve · Responsible for monthly meetings highlight ATM's with high queries System Capturing · Investigate and resolve all card holder queries · Identifying Identifying issues and escalate to be investigated · Attending to any escalation of Ombudsman queries E-Mail are resolved and reconciled on a daily basis · Investigate and escalate any unreconciled items · Matric
Acquiring statements for account verification, investigating failed deposits/ withdrawals. Responsible for
Acquiring statements for account verification, investigating failed deposits/ withdrawals. Responsible for
of line situations found during audits and investigations ● Preparing draft reports and obtaining written
hires, terminations and change to pay rates. Investigate and resolve all queries and discrepancies in
have strong problem-solving skills, and an investigative nature. To ensure success, finance managers
preparation in terms of scope of works.
quote preparation in terms of scope of works. Investigate client complaints and prepare reports accordingly incidents are reported immediately, chair incident investigations and assist with compiling the incident reports
and services.
stakeholders. Participate in Due Diligence investigations with the SBUs Regional Offices, provide advice