Minimum Requirements:

Skills

Competencies

KEY RESPONSIBILITIES

FINANCE AND BUSINESS MANAGEMENT

Financial Control (Budgeting, Sales Forecasting, Project / SLA Profitability, Expense & Debtors Control)
Manage the operational budget, with high focus on cost management.
Authorize expenditure within authority levels.
Assist with operational budget inputs (resources, material handling equipment, labour, consumables, etc.)
Participate in the Monthly billing and sign off on invoicing.
Management of claims.
Human Resources Management (E.G. Appointments, EE, Discipline, Training, Career Planning)
Management Reporting
Implement /Review/ Renew SLA agreements and maintain or improve profitability

OPERATIONAL & TECHNICAL MANAGEMENT

Manage Technical Queries which cannot be resolved by team members.
Verify / Amend / Update and Approve the necessary SOPs to ensure effective Warehouse, Project and Client management.
Continually Improve and/or enhance technical service offerings.
Health and Safety Management, Client Compliance and overall Compliance by staff.

CLIENT MANAGEMENT, SALES AND BUSINESS DEVELOPMENT

Communicate and meet with clients as and when required.
Managing adherence to client and service providers SLA's.
Oversee operational Service Delivery / Client Satisfaction
Check / Approve Costings and assist with quote preparation in terms of scope of works.
Investigate client complaints and prepare reports accordingly. Prepare and manage business development plans Expand Client base and market footprint

HUMAN RESOURCES

Conduct performance appraisals for all immediate sub-ordinates.
Managing absenteeism, overtime and access control.
Ensure that Company IR process is always adhered to, in addition initiate and chair disciplinary enquiries as and when required.
Identify and address training needs through the workplace skills plan received from the training department.
Ensure updates are placed on notice boards.
Motivate staff and coordinate all staff functions.
Review employee potential and growth plan - follow-up on the plans. Encourage employee development.
Identify and assist with retaining highflyers.

RISK MANAGEMENT

Maintain operational legal compliance.
Conduct a daily management walk-about of the facility to ensure compliance.
Convene daily operations discussions with departmental heads.
On a daily, weekly and monthly basis review stock take/cycle count reports and sign-off and report on discrepancies.
Conduct regular meetings with key suppliers in order to maintain good relationships.
Implement and maintain SLA's with key suppliers and measure compliance to SLA's on monthly basis.
Chair monthly safety meetings as and when required.
Ensure that all departments are operating at optimal levels and that customer SLA's are being adhered to.
Ensure that the operation adheres to licencing and permit requirements (Forklift licenses, Fire Marshall, etc.)
Manage and co-ordinate response to incidents on site as and when required (spills, injuries etc.)
Manage and co-ordinate emergency drills.
Ensure all incidents are reported immediately, chair incident investigations and assist with compiling the incident reports.

GENERAL

Attend monthly management meetings and present operational performance stats.
Compile daily, weekly & monthly management reports.
Adhere to corporate governance.
Assist with achieving facility objectives, targets and operational plans.
Provide in-put into business continuity plan.
Prepare for internal and external audits (ISO, SHERQ, DEL, Customers).
Identify and manage continuous improvement projects.
Participate in the review of business and SHE risk assessments with action plans.

Apply Now

Share this job with someone you think should apply!